MustPlay FAQ — All Your Questions Answered

No — MustPlay strictly allows one account per person. Duplicate accounts are flagged during identity checks and will be suspended. If you have forgotten your login details, use the password recovery option or contact [email protected] for help recovering your existing account rather than creating a new one.

In most cases, a clear digital copy of your CNIC (Computerised National Identity Card) is sufficient. In some circumstances — particularly before your first withdrawal — you may also be asked to provide a recent utility bill or bank statement as proof of address. All documents can be uploaded directly through your account dashboard. The verification process is handled securely and your information is never shared with third parties.

On the Login page, click the "Forgot password?" link and enter the email address registered to your account. A reset link will be sent to that inbox — check your spam folder if it does not arrive within a few minutes. If you no longer have access to your registered email, email [email protected] and the team will guide you through manual recovery after confirming your identity.

You must be at least 18 years old to register and play on MustPlay. Age verification is carried out at registration and may also be required before your first withdrawal is processed. Accounts found to belong to individuals under 18 will be suspended and any balance returned in accordance with our Terms and Conditions.

MustPlay supports the payment methods most commonly used by Pakistani players — JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and mobile wallets. All transactions are processed in PKR so there are no currency conversion fees. The full list of currently available methods is displayed in the cashier section of your account once you are logged in.

JazzCash and Easypaisa deposits are typically processed within a few minutes of confirmation. Raast transfers usually arrive within a similar timeframe, though this can depend on your bank. Standard bank transfers may take slightly longer — typically one to a few hours — depending on your bank's processing schedule. If a deposit has not appeared within a reasonable period, contact [email protected] with your transaction reference number.

Yes, a minimum deposit threshold applies. The exact PKR amount is displayed in the cashier section of your account dashboard. It is set at a level that is accessible for players across different budgets. Maximum deposit limits per transaction are also shown in the cashier and can be adjusted through your Responsible Gaming settings if you wish to set a lower personal limit.

MustPlay does not charge additional fees on deposits made through the supported payment methods. All amounts are processed in PKR without currency conversion charges. Your payment provider may apply their own standard transaction fees depending on the method you use — it is worth checking with them if you are unsure about their terms.

Log in to your account, head to the cashier section and select Withdraw. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the PKR amount you wish to withdraw, and confirm. Withdrawals are processed back to the same method you used to deposit, so make sure your payment details are up to date in your account settings before submitting the request.

Processing times vary by method. JazzCash and Easypaisa withdrawals are typically completed within a few hours once approved. Raast and bank transfers may take one to two business days depending on your bank. If your account verification is not yet fully complete, your first withdrawal may be held until the necessary documents have been reviewed. You will be notified by email once funds have been dispatched.

The most common reasons for a delayed withdrawal are: your account verification documents have not yet been reviewed, active bonus wagering requirements have not been fully met, or the payment provider is experiencing processing delays on their end. Log in and check the status of your request in the cashier. If the status shows as processed but the funds have not arrived after the expected timeframe, contact [email protected] with your withdrawal reference.

Yes, both a minimum and maximum apply to each withdrawal request. The exact PKR limits are displayed in the cashier at the time you request a withdrawal. If your winnings exceed the single-transaction maximum, you can submit multiple requests. Limits are set to ensure smooth processing through each payment provider and are reviewed periodically.

Cricket is the primary focus of the MustPlay sportsbook, covering Pakistan national team fixtures, PSL (Pakistan Super League) matches, T20 internationals, Test matches and major tournaments like the T20 World Cup. In addition to Cricket, you can also bet on Football, Esports and a range of other international sporting events. The full schedule is shown on the Sports page.

Yes. MustPlay supports in-play betting on live Cricket matches, which means you can place bets while a match is in progress. Odds update in real time based on what is happening on the pitch — wickets, run rates, partnerships and match situation all affect the available markets. Live betting is available on eligible PSL, T20 international and other qualifying Cricket fixtures. You need to be logged in and have available PKR balance to place a live bet.

If a match is officially abandoned, cancelled or postponed beyond the rescheduling window defined in our Terms and Conditions, all bets on that match are typically voided and stakes returned to your PKR balance. In cases where a result is declared by the relevant cricket board despite an interruption — such as a DLS-method outcome — bets are usually settled on that official result. Full details are covered in our Terms and Conditions.

The MustPlay Game Lobby currently features over 500 titles across Slots, Casino table games, Live Casino, Bingo and more. The catalogue is updated regularly with new releases. You can filter by category, provider or popularity to find what you are looking for, and all games can be played with your PKR balance without any currency conversion.

All Slot games on MustPlay use certified Random Number Generator (RNG) technology, which ensures that every spin result is completely independent and unpredictable. The RNG systems used by game providers are tested and certified by independent third-party testing agencies. Each game also has a published Return to Player (RTP) percentage, which you can typically find in the game information section before you start playing.

Yes. The MustPlay Live Casino is fully optimised for mobile browsers. All live-streamed table games — including Roulette, Blackjack, Baccarat and game show formats — run smoothly on Android and iOS devices. A stable mobile data or Wi-Fi connection is recommended for the best streaming quality. No separate app download is required; just log in from your mobile browser and navigate to the Live Casino section.

New members may be eligible for a welcome bonus on their first deposit. The specific offer, PKR amount and eligibility conditions are displayed on the promotions section of your account dashboard once you have registered. Bonuses are subject to wagering requirements — meaning you need to use the bonus funds a certain number of times before they can be withdrawn. Always read the bonus terms before opting in so you fully understand what is required.

A wagering requirement — sometimes called a playthrough requirement — means that before you can withdraw funds that came from a bonus, you need to bet the bonus amount a certain number of times. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place bets totalling PKR 20,000 before the bonus converts into withdrawable cash. Your current wagering progress is visible in the bonuses section of your dashboard.

Yes. MustPlay runs special promotions tied to major Cricket events, including PSL seasons, T20 World Cup fixtures and high-profile Pakistan international matches. These can include enhanced odds, deposit boosts, free bets or prize draws. Promotions are announced in advance on the dashboard and via email notification. Make sure your account notification preferences are set to receive promotional emails so you do not miss out.

MustPlay uses SSL encryption across the entire platform to protect data in transit. Your personal details and payment information are stored securely and never shared with third parties outside of what is required for payment processing and identity verification. For full details on how your data is handled, please review our Privacy Policy.

Change your password immediately from your account settings. Then email [email protected] to report the suspected unauthorised access — include as much detail as possible, such as when you noticed the issue and any transactions you do not recognise. Our security team will review your account activity and assist you in securing the account. As a precaution, never share your login credentials with anyone, and avoid logging in on shared or public devices without logging out afterwards.

Yes. From your account dashboard, you can set daily, weekly or monthly PKR deposit limits. Once a limit is active, you will not be able to deposit above that amount within the chosen period. Reducing a limit takes effect immediately. Increasing a limit may involve a short cooling-off period to ensure the change is intentional. These tools are designed to help you stay in control of your gaming budget.

Self-exclusion allows you to temporarily or permanently block access to your MustPlay account. You can choose a period ranging from a short break to a permanent closure. During self-exclusion, you will not be able to log in, deposit or place bets. To activate self-exclusion, go to the Responsible Gaming section of your account settings, or email [email protected] and request it directly. We recommend this option to anyone who feels their gaming is becoming difficult to manage. More guidance is available on our Responsible Gaming page.

MustPlay is strictly for adults aged 18 and above. Gaming should be treated as entertainment, not a source of income or a way to recover financial losses. We strongly encourage all players to set personal budgets, take regular breaks and monitor their own playing habits. If you feel that gambling is negatively affecting your daily life, finances or relationships, please visit our Responsible Gaming page for practical self-management tools and guidance.